Chatables Privacy Policy

Chatables LLC. (“Chatables”, or “we” or “us”) owns and operates third-party voice interactive applications (“apps”) that run on platforms provided by technology platform owners (“Platform Owners”). Examples of Platform Owners providing voice-responsive smart assistants include, but may not be limited to, Amazon, Google, and Samsung. Chatables also operates the website Chatables.com. We recognize that you may be concerned about our treatment of the information (“Information”) that we collect when you interact with our apps or website. Accordingly, this privacy policy (this “Policy”) addresses those concerns and both describes the Information that we may collect and explains how we use this Information.

You should note that when you interact directly with a Platform Owner’s device or with any third-party apps that are not operated by Chatables, your data may be collected by platforms or apps that are owned and controlled by a third party (“Third Party”). This Policy does not apply to any Information that you share with Third Party apps or platforms. Before disclosing Information, you should verify that you know the identity of the party to whom you are making a disclosure and the privacy policy that applies to the treatment of your Information.

Information We Collect

Text Versions of Your Voice Utterances

All of our apps are designed to be interactive, based on voice input from the user. When you use our apps, you are prompted to provide voice inputs to converse with a storyteller, advance a story, or respond to a question. We receive a text version of any voice input or response you speak into your smart device in response to a prompt from our app. For example, if our app asks you to choose between book one, two, and three, we receive a text version of the number you say.

At the current time, we do not receive or collect any audio files that contain recordings of your voice. We only receive a text version of your utterances.

Your Unique Device or User ID

Platform Owners provide us with anonymous unique identifiers, such as device or user ID. Since these identifiers are anonymous, we are not able to ascertain your identity based on this information.

Usage Frequency Information

Platform Owners provide us with data on how often you engage with our apps.

Language and Geographic Data

Platform Owners provide us with information about the region in which you are located when you are using your smart device, as well as what language setting you have selected.

Device Data

Platform Owners provide us with information about the device you are using to access our apps.

Other Demographic Information

Platform Owners may from time to time provide us with other anonymous demographic information about you.

Name and Email Address If You Provide Them On Our Website

If you sign up for our newsletter by entering your name and email address in the form on our website, we store this information in a database.

How We Use Information We Collect

We use your utterances (what you say to the smart device) to drive the action of our apps, which may be to advance the story, or determine how you answer a question, which may alter subsequent questions and storylines.

We also use your utterances to determine if there was an error during the app interaction. We track failure rates to identify errors or issues within our code that may be causing interaction failures.

We use the unique identifier provided to us by the Platform Owners to determine whether you have already heard a story or a specific episode. By using this identifier, we are able to ensure that we offer you new content you have not heard, or bring you back to the story you started, but have not you finished.

We may use usage data to better understand how often users engage with our apps. This data is anonymous, so we are not able to identify a specific user by name. Platform Owners may use usage data to make payments to us, such as royalty payments based on how often our apps are used.

We use language, geographic, and other demographic information to find out where our apps are popular and to help us design content that can better serve the widest possible audience.

We use your name and email address, should provide them to us voluntarily, to send you occasional updates and announcements about Chatables apps, including new stories and featured authors.

What Information We Share

We do not share any of the information we collect through our apps or our website with any third parties.

Security

Tellables has security measures in place to protect the loss, misuse or alteration of any Information under our control.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

  • Process orders and to send information and updates pertaining to orders.

  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

 

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.

  • Identify the message as an advertisement in some reasonable way.

  • Include the physical address of our business or site headquarters.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by using the link at the bottom of each email.

 

If at any time you would like to unsubscribe, please follow the instructions at the bottom of each email.

Contact Us

If you have any questions about the Information that we collect on this Site, your privacy or our security measures, please contact us at info@tellables.com. You may also write to us at the address provided below.

Chatables LLC
313 Datura St #200

West Palm Beach, FL 33401
 

Changes To This Policy

Chatables may at any time revise this Policy by updating this posting.

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